FAQs

Once your order has shipped, you’ll receive a shipping confirmation email containing a link to track your package. Please allow a few days for your tracking to start working.

If your tracking number says that your package has arrived but you haven’t received anything, we suggest doing the following:

Verify the shipping address on your order is correct
Look for an attempted delivery notice slip
Double check your area in case it’s stored in a hidden area
Check to see if your neighbours or someone in your residence accepted it
Allow an extra 1-2 days – in rare instances, orders have been marked as delivered before actually arriving

Becauseenne is not responsible for lost or stolen packages, but we’ll try our best to help you recover and track down your package. If your package is still no where to be found, please contact us at service@becauseenne.com.

Once orders have been placed, we are unable to edit or cancel them. This includes editing items, quantities of items, shipping methods, and payment methods.

If you accidentally entered an incorrect address at checkout, please contact our Customer Happiness Team immediately after the order is placed. If your order is placed within our business hours (weekdays from 9am-4pm PST), we may be able to make the change for you before your order is processed! We have a very small window in which we are able to edit your address, so please note, contacting us with your inquiry does not guarantee we will be able to make the change. The best course of action is always to double-check your shipping details before submitting your order!

If you forgot to add a discount at checkout, please feel free to reach out to our Customer Happiness Team at service@becauseenne.com and we would be happy to help!

If an item has an estimated ship date, it means it’s currently out of stock and in the process of being restocked, and estimated to be available to ship on the date specified. This gives you the option to purchase and reserve the item(s) you want in advance and guarantee you’ll get them.

Payment for the item will be taken at the time the order is placed and your card will be charged upon checkout.

NOTE: Your entire order will be shipped in full as soon as ALL items on your order are available. If you require certain items before your item arrives, we recommend placing separate orders. If you have any questions, email us at service@becauseenne.com.

We want you to be happy with your jewels! If they don’t make you say “olive it,” you can return qualifying item(s) for a refund, exchange or store credit within 30 days from the order date. Just click here for a return request. If you had an issue with your product, please reach out to our team at service@becauseenne.com; we are happy to work with our customers and offer replacements within 90 days of purchase.

All shipping and handling charges are non-refundable. If you are making an exchange, we offer complimentary return labels for your original order.

Returned items must be:
– Unworn, Unused and in new condition
– In their original packaging
– Sale items, jewelry care, accessories, greeting cards, and novelty kits are FINAL SALE
– Accompanied by the original packing list

Promotional discounts are subject to be final sale items. Please see fine print of promotional discount code before purchasing.

Yikes, looks like you missed out! We try our best to keep our best selling pieces in stock, but sometimes, they just move too fast.

If a product has a “Get on the Waitlist” button, you can sign up to be notified when that item is back in stock. Just click the button and enter your email address in the pop up.

If the product has a “Sold Out” button, this means that this style will not be restocked.

The best way to hear about new arrivals, promotions and back-in-stock items first is by signing up for our newsletter and following us on
social media.

Due to the high volume of inquiries we receive daily and in fairness to all our customers, we are not able to adjust your order should you forget to use your code. We hope that this will encourage you to take the time to check out using the proper information. This will save you money, and save us time!

Oh no! We’re so sorry – we know how much of a bummer this is. Although we inspect each item before and package them with care, damages or defects can happen during shipment.

If you find yourself in this situation, please contact us immediately at service@becauseenne.com with your order number and photos of the damage. We’ll have a look and let you know how we can fix it for you!

Please note we are unable to accept reclamations beyond 90 days pass the date you received your order and
damages incurred from wear and tear or mishandling of the item.

You can create an account with us here.

You can also create an account during the checkout process. We recommend creating an account so you can view your order history and
save your information for quick and easy checkout in the future.

We thought you’d never ask! Whether you’re trying to create a specific look, learning how to accessorize, looking for an honest opinion or deciding on the perfect jewels for your wedding day, we’re here to help. Contact us at service@becauseenne.com and let’s get started. It’s completely free!

Prices are subject to change at any time. We are happy to offer a one-time price adjustment on your regular priced item(s) if you ordered within 3 days prior to the sale start date. This applies to regular priced items only and does not include discount code items or items that are part of any other promotion. Please email us at service@becauseenne.com within 7 days of your original order date to request a price adjustment.

We hope you truly love your jewels, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn’t meant to be worn 24/7.

To keep your pieces shining and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they’ll dull your pieces and cause them to wear quickly. Treat your jewels with love and care, and they’ll keep you shining.

Our jewelry is crafted with brass or sterling silver, and plated in 14K gold or silver-tones. We adorn our pieces with glass crystals, custom crafted colors, faux and semi-precious gems, and freshwater pearls. Our pieces are hypoallergenic, making them safe for sensitivities.

If you are sensitive to certain components, send us a message and we’ll help you find a piece that works!